1. Planning and building a customer consulting strategy:
- Prepare scripts and questionnaires for sales consulting (FQA)
- Planning customer care again (up sell, cross sell)
2. Organizing and implementing customer consulting and order closing activities
- Answering the phone, receiving orders on the e-commerce floor and sales pages on social networks, the web
- Consulting and answering questions of potential customers
- Closing orders online
- Issue orders
- Prepare orders, coordinate with BP to pack & store, deliver and deliver goods to customers.
- Care and maintain relationship with old customers
- Responsible for the set sales target.
- Provide a great shopping experience for online customers
3. Manage and organize the implementation of promotional programs on the e-commerce floor
4. Statistics, reports by day, month