- Manage teams/groups and customer service systems to ensure customer service staff and related departments follow company procedures

- Develop and implement activities and work processes to improve work efficiency

- Train, guide, and control the activities of employees under management.

- Responsible for progress, work evaluation, and work reporting as required.

- Participate in planning and implementing activities to motivate customer service staff, and other company activities

- Observe and resolve internal team issues and arising issues

- Some other tasks as assigned by the Board of Management