Work experience:
From 1 đến 1 năm cho vị trí tương đương
Gender: No gender requirement
Level: Employees
Job Description
Order reconciliation
Order reconciliation: Check and confirm order status, ensure accurate information before delivering to customers.
Receive calls from customers and shippers: Support answering questions, providing instructions on handling issues related to orders and shipping.
Handling customer complaints and feedback: Receive arising problems, coordinate with relevant departments to resolve quickly, ensuring customer satisfaction.
Contact customers to handle negative feedback: Proactively call or text to receive feedback and provide appropriate solutions to improve service quality.