1. Welcome customers
Greet and welcome customers in a friendly, professional manner.

Guide customers to fill in necessary information before using the service.

Answer basic questions about services, procedures and pricing.

2. Consultation and appointment booking
Introduce service packages and promotions currently in effect.

Consulting services suitable to customer needs.

Arrange and manage customer appointments, coordinate with technical departments.

3. Information and payment management
Record and store customer information accurately.

Perform payment procedures, issue invoices, and check related revenues/expenditures.

Track appointments, remind them or reconfirm with customers.

4. Support and problem solving
Respond to customer inquiries and complaints in a positive and courteous manner.

Coordinate with management and other departments to resolve problems if they arise.

5. Front desk management and administrative support
Ensure the reception area is always clean, tidy and professional.

Manage records, documents, and work tools at the reception area.

Assist with other administrative duties as required.