Position: TECHNICIAN – SALES

1. Job Objectives

Provide professional-standard care services; and advise on and recommend suitable treatments and products to increase revenue and build a long-term customer base.

2. Main tasks

2.1. Service Delivery

• Perform skin/body care treatments according to the company's procedures.

• Ensuring service quality, customer experience, and operational standards.

• Monitor the patient's condition during and after treatment.

• Prepare tools, ensure hygiene and safety during the work process.

2.2. Consulting – Sales

• Advise on a suitable treatment plan based on the client's condition.

• Suggest home care products to use after each treatment.

• Perform upsell/cross-sell during the customer service process.

• Coordinate with reception/customer service to finalize orders and record revenue.

2.3. Customer Service

• Create a professional and friendly service experience.

• Follow-up and support for patients after treatment.

• Build relationships and encourage repeat customers.

2.4. Coordination & Operation

• Coordinate with other departments to ensure efficient customer service.

• Update patient information and treatment status

• Report any problems that arise.

3. Job Requirements

• Expertise in skincare/body care (experience preferred)

• Possesses sales consulting and guidance skills.

• Good communication skills, positive attitude, and a sense of responsibility.

4. Income structure

4.1. Basic salary: 6,000,000 VND/month

4.2. Income based on sales

a. Tour fee: Applied according to the company's tour fee policy.

b. Sales: Sales targets: applied on a monthly basis.

Reward mechanism:

• Sales < target → no bonus awarded, and this serves as the basis for KPI evaluation.

• Sales ≥ target:

5% of total actual sales achieved.

8% of sales exceeding the target.

c. Principles of revenue recognition

Revenue is calculated when:

• The customer has paid

• Service used / product received

• No refunds/returns will be processed.

5. KPIs & Sales Requirements

• Employees are assigned individual monthly sales targets.

• Revenue includes: Sale of treatments and products

Evaluation principles

• Sales figures are a key criterion in evaluating job performance.

• Staff need to proactively advise and convert customers during the service process.

• Sales results serve as the basis for:

o Competency assessment

• Review and adjust bonuses and income

6. Working hours

• According to the spa's operating schedule

• Can work on weekends

7. Working principles

• Adhere to professional procedures and service standards.

• Honest advice tailored to customer needs.

• Do not provide false or misleading information that goes beyond policy guidelines.

• Collaborate with other departments to ensure a positive customer experience.

• Protect customer information and internal data.