Manage service standards

• Organize a monitoring mechanism and directly supervise the implementation according to the restaurant's standards and procedures.
• Report results of daily events to Manager.
• Recommend improvements to department operations.

Perform other tasks assigned by superiors

• Participate and organize the construction and application of management processes in the Company and Department;

Other tasks assigned by Management.

Management of goods and assets

• Monitor the number of tools and assets monthly, the number of damage and loss.
• Supervise and monitor the process of using and preserving assets, instructing employees to properly follow the process of using equipment and assets under the management department.
• Monitor food quantity, decoration, taste and report directly to management.

Resolve problems and customer complaints

• Directly resolve customer complaints to the extent possible.
• Organize monitoring and evaluation of customer satisfaction according to company procedures.
• Report to Management of resolution results.

Party supervision job

• At the beginning of the shift, monitor the number of parties during the session (day), check the party preparation of the halls.
• Supervise the process of implementing party setup and customer service.
• Supervise the customer service process.
• Monitor the payment process and customer communication skills of DHT
• Directly participate in customer service support and handle customer complaints within the allowable capacity.