Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Report immediately serious cases/inconstant situations.
ensure a high level of customer service and a positive guest experience.
Proactive update information/knowledge about customer service.
Graduated equivalent Majors is anadvantage.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
At least 6 months experience in Customer service roles or any relevantroles
Take the entrance examination and achieve a B2 or above.
Probation 2 months, full 100% salary
Social Insurance, nightshift and OT allowance.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.