- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Report immediately serious cases/ inconstant situations.
- Ensure a high level of customer service and a positive guest experience.
- Proactive update information/knowledge about customer service.
Benefits and salary:
- Basic VND 8,000,000 + Meal VND 500000. Total fixed amount 8,50000VND
Incentive (up to 1,200,000VND, depend on your performance KPIs)
Voice allowance (1,000,000VND if you handle inbound)
Probation 2 months, full 100% salary
14AL, Social Insurance, 13th Pay, nightshift and OT allowance.
- Accident insurance 24/7.
- 14 days of leave/year.
- 13th Monthly Salary.
- Annual Health Checkup.
- Working in a dynamic, professional environment with many opportunities for advancement.
Working time: 5 days/week (any 2 days off).
Location: 2 To Ky Street, Tan Chanh Hiep Ward, District 12