■Job description
– Live chat with customers via the support platform to familiarize them with the product or answer questions related to the product
– Work directly with the technical team if customers are having problems with the product (bug, feedback, request ...)
– Synthesize customer opinions and actively discuss with the development team to make the product better
REQUIREMENTS
– Minimum 1+ years' experience in Customer Support
– English: Good (Effective written communication skills)
– Patience, attentiveness and goal-oriented focus.
– Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
– Knowledge about e-commerce is a plus
– Knowledge of HTML/CSS is a plus
– Knowledge of Shopify is a plus
■Salary：$ $
WORKING CONDITION
Working time：MonFri ::,
Bonus：1
Review salary：2 times/year
Insurance ：Pay full salary or according to the law (Depending on the candidate)
Gasoline ：yes
■Other Benefits：
- Consider salary increase 2 times/year.
- Bonus for work results and bonus according to product sales
- Participate in new projects to solve real problems of customers
- There is a promotion route and training by experienced devs to improve the level
- Company trip every year.
- Other benefits:
+ Lunch money
+ Car deposit
+ Birthdays
+ Support for house rent or buy a house and buy a car
+ Buy preferred shares of the company
- Paid insurance after signing the official contract: Full payment or according to the law (Selected employee)