Work responsibility
- Act as the point of contact in all matters related to signed customers including maintaining or expanding services. Establish and maintain strong and long-term relationships with old customers.
- Track and analyze the problems customers encounter during the implementation of the signed solution, thereby drawing up strategies to help customers use products or services better.
- Validate hidden or arising needs of customers after the implementation process to propose more appropriate technology solutions through presentations and Demos.
- Negotiate plans for cooperation to expand or maintain, leading to close agreements in order to maximize the profits of both parties (company and customer).
- Set progress and goals for each customer, helping customers convert from new users to loyal users.
- Provide resources and help customers.
Build trust between brand and customers.
- Assist in dealing with difficult customer requests or serious situations if necessary.

Job requirements
- High sense of responsibility, ability to stick with long term.
- Open-minded, proactive and eager to learn.
- Good presentation and communication skills.
- Research skills.
- Ability to think and solve problems.
- Competitive spirit, decisive in work.
Prioritized:
- Graduate.
- Experience in sales or customer success.
- Priority will be given to those working in the B2B field.

Your benefits when becoming Junior Customer Development at Base.vn
- Fixed salary from VND to VND + %KPI. Average income from VND to VND.
- Consider salary increase and rank upgrade every 3 months.
- Well-trained and professional in B2B Customer Success.
- Trained in B2B technology applications with more than 10 Software-as-a-Service technology applications.
- Developed and improved knowledge of business administration in the development of technology: Human resource management, Work processes and performance, Goal management...
- Expand relationships with networks of CEOs and business managers.
- Other policies: Vacation, Bonus, Insurance, Allowance,...according to Labor Law.