➢ Perform work in accordance with regulations, procedures, internal instructions,... and ensure service quality (SLAs) as required;
➢ Receive customer lists, research debt records to grasp customer information, debts and arrange priority lists for processing, prioritize debt collection records with medium and low difficulty levels. ;
➢ Make calls according to the script and strategy, fully record operational results on the data system, ensuring to meet assigned plans;
➢ Implement fraud detection during the process of checking customer records and actually working with customers;
➢ Notify management about customers showing signs of fraud;
➢ Coordinate with relevant parties to provide customer information when approved by competent management;
➢ Perform other related tasks as assigned by management.