CUSTOMER CARE RECRUITMENT
JOB DESCRIPTION

- Monitor and manage, supervise and coordinate with business to resolve all customer feedback, complaints, and cancellations about service quality and service quality during use;

- Checking charges and incidents with the periodic plan;

- Proposing periodic customer care plans and events to build an image and create a unique culture about CMC's customer service;

- Manage and plan the use of customer care costs;

- Follow up and coordinate with business on procedures related to contract renewal;

- Proposing to develop processes/regulations related to central customer care activities;

- Make weekly/monthly/quarterly reports as required;

- Other tasks assigned by manager.

APPLICATION REQUIREMENTS

- Qualification: Graduated from College, University in related majors;

- Experience:

+ Experience in the following positions: sales, service support specialists, consultants...;

+ Priority: Having knowledge in the fields of services, service chains, telecommunications products...;

- Quality:

+ Good communication, situation handling and good negotiation;

+ Honest, drastic, ready to support overtime work;

- Good office informatics;

- Talented in: arts, sports, bright appearance is an advantage.

BENEFITS

- Working in a dynamic and professional environment with many opportunities for advancement.

- Provide complete equipment to serve the job.

- To pay social insurance, health insurance, unemployment insurance.

- Enjoy the welfare policies according to the company's regulations.

- Regular training and professional improvement.