• Consulting and sales:
o Provide detailed and accurate information about the project, product types, sales policies and other
special offer
o Build trusting relationships with customers through listening, understanding their needs and expectations.
their wants.
o Advise and support customers to choose the most suitable product.
o Receive and handle customer requests and inquiries quickly and professionally.
• Customer information management:
o Collect, update and manage customer information on the CRM system.
o Analyze customer data to generate reports and recommend improvements.
• Coordinate with departments:
o Work closely with business, technical, legal departments to ensure transaction process
went smoothly
o Participate in project events, seminars and exhibitions.
• Product and service development:
o Collect customer feedback to improve product and service quality.
o Propose new promotions and incentives.
• Real Estate Agent Support
o Receive applications from Agents and submit to management for approval.
o The focal point confirms that agents perform the following tasks: book products, complete product transaction procedures, participate in sales events...