- Directly contact customers to update customer information into the system.
- The focal point to receive all information about customer complaints, give solutions, submit to superiors for opinions, discuss at the briefing.
- Coordinate with the marketing department, the project department to monitor the construction progress of the projects, update the progress to each customer.
- Support to answer customers' questions about the Contract and guide customers to sign the contract.
- Receive transfer request documents, guide the transfer process for customers.
- Check, compare and coordinate with the Departments to issue documents to support the transfer of customers according to the regulations of each project.
- Receive completed transfer documents from customers, export confirmation documents, update customer information on the system.
- Actively contact customers to receive documents of apartments / land plots from customers: Sale contract, NTFP, Confirmation of completed transfer, Letter of confirmation of payment in installments, Letter of project guarantee....
- Support customers with bank loans: answer questions, process documents for banks to disburse.
- Follow up the payment status of customers and make a plan to collect due debts
- Actively send payment notices and payment confirmation letters to customers via Email, post office, SMS.
- Update customer's payment status, call to remind debt in case of overdue payment.
- Prepare a plan to deal with late cases.
- Prepare documents and plan handover of the project