- Handle and resolve customer complaints - Handle and manage the hotline during and outside of business hours (including holidays) as assigned - Process orders, forms, applications and requests - Organize work processes to meet customer time frames - Maintain records of customer interactions and transactions - Maintain customer database and administrative relationships - Update procedures in Health eTalk & Timeline list - Perform customer verification - Perform other tasks as assigned
⌨️ REQUIREMENTS: - Graduated from University/College - Able to work independently and under high pressure - Good communication, negotiation, analysis and problem solving skills - Proficient in MS Office (equivalent to level A) - Able to use English well