• Support/guide and provide full information on procedures and processes for customers; • To be the focal point to receive and handle all complaints, problems that need to be resolved by customers and coordinate with relevant departments/departments to quickly handle them; • Monitor and continuously update policies on products/services of • Consulting/proposing to adjust products/services on the basis of surveys, measuring customer satisfaction about products and services... • Drafting, signing, keeping and monitoring the implementation of commitments for contracts with customers; • Guiding, consulting and coordinating with clients in the preparation of documents to apply for an investment registration certificate, business establishment registration, land use right certificate...; • Maximum support to Customers in the preparation of the project to put into production and business and the post-investment work. • Perform other tasks as assigned.