Receive and process customer/partner requests via chat.
Monitor and update order status, and assist in resolving operational and technical issues.
Verify and cross-check data; update information on the system, ensuring accuracy and timeliness.
Collaborate with relevant departments to resolve issues and improve service quality.
Propose improvement solutions to optimize operational processes and customer experience.
Participate in training programs on products, processes, and customer service skills.
- Job requirements:
Female, born in
Proficient in English communication (equivalent to IELTS 5.0+/B1 or higher).
Shift work is possible, with shifts rotating monthly.
They are responsible, proactive in their work, and able to handle pressure.
Basic Excel skills.
- Benefits received:
Salary: 14,000,000 – 21,000,000 VND/month.
Night shift allowance: 250,000 VND/shift
Attendance bonus: 1,000,000 VND/month .
13th-month salary and performance bonuses as per company regulations.
Opportunity to participate in training programs ranging from basic to advanced levels.
Full social insurance, health insurance, and unemployment insurance benefits as per regulations.
The work environment is dynamic and professional; internal activities are organized regularly.
- Working hours:
Working in shifts (24/7 model), rotating shifts once a month. Day shift: 08:00 – 20:00. Night shift: 20:00 – 08:00 (the next day). Break time: 1 hour. Leave policy: 8 days off per month, flexible scheduling available (please notify manager in advance).