| - Contact customers through outgoing calls, incoming calls, emails, chat, text messages to assist in handling issues related to advice on travel, accommodation, and other issues. Cancellations and complaints / Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint - Providing accurate, valid, and complete information by using the right tools, methods, and processes - Ensuring a high level of customer service and a positive guest experience - Work entirely in English / Work entirely in English |