Describe:
Customer support via call center
- Receive calls to the switchboard and other channels, record & process requests from customers;
- Record complaints & handle them according to the correct process;
- Flexible use of tools & coordination with departments to solve problems from customers in a timely & professional manner.
• Consulting on product features
- Provide information, answer questions and guide customers on product features & product usage;
- Consulting on sales management support solutions: hardware devices...
• Database building
- Synthesize information reflected from customers, build a database of actual problems - solutions received from customers;
- Store and preserve customer information records; classifying customers as a basis for building an operation plan of the Customer Care department;
- Manage and report work to superiors in accordance with the process.