Job Description

Receive and process customer requests via phone, email, and text messages.

Answer questions, provide information about the company's coffee products and services.

Record and coordinate with relevant departments to resolve feedback and complaints.

Care, maintain and develop relationships with existing customers.

Update complete customer information to the system.

Candidate requirements

Male/Female, 20-30 years old, graduated from high school or higher.

Good communication, listening and situation handling skills.

Professional style, patient, responsible in work.

Priority is given to those with experience in customer care or sales in the F&B/FMCG industry.

Proficient in basic office software.

Interest

Trained in product knowledge and customer service skills.

Holidays, Tet bonuses, and allowances according to company policy.

Professional, friendly working environment, long-term development opportunities.